Last Updated: May 2024
At ECI, quality is the foundation of everything we do. Our commitment to excellence drives three core outcomes:
As a fundamental element of our company’s mission, ECI is committed to delivering effective consulting, engineering and shared business process solutions to our clients in the life sciences industry that we serve.
To meet this commitment, we maintain a quality-focused culture placing the highest priority on the quality, delivery, and compliance of our professional services, the output from those services, and the interactions with our clients.
Leadership Commitment
Our leadership is committed to maintaining a quality culture with appropriate systems, resources, and processes in place to drive quality-focused behaviors. We ensure decision making is ethical and based on the best interests of our clients, the quality of our service, and our business reputation.
Individual Accountability
Each associate and supplier are accountable for the quality of their work and service output, striving to exceed our clients’ expectations, the rigors of our quality requirements and our exceptional service commitment.
Continuous Improvement
Our quality policy is implemented through a comprehensive quality management system (QMS). Our performance is monitored and reviewed per the QMS to ensure our standards of conduct meet our clients and stakeholders’ high expectations of quality.
Last Updated: April 2026
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